Refund Policy


For orders needed urgently, we can ship Express mail by request. Please contact us with a screenshot of your cart, delivery zip code, and date needed by. 

If there's an issue with your delivery, including lost, stolen or delayed packages, please contact USPS directly. They can assist you best with delivery issues. Once we drop off your package at the post office, it's out of our hands. If you need assistance or more information to file a claim, feel free to send us an email at 

A refund or exchange is available only for orders that have been placed and we have not started the printing process.

Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale
Please contact us within: 5 days of delivery for any issues.
If you have an issue with an item, contact us, and we would be more than happy to address your issues and accommodate you. Customer satisfaction is extremely important to us.

If there was damage, we require a photo and return of the merchandise before processing a return or exchange. Please email for assistance with your order. 

Once an order is placed, you may try to contact us immediately to cancel the order. However, if we have already started the printing process or shipped your product then we can no longer cancel it. However if you need any changes to your order, please do not hesitate to message us as soon as possible! 

International shipping varies. Douglas Hill Photography cannot be responsible for any custom and duty fees, taxes, or brokerage fees. Due to customs and different carrier systems, we cannot guarantee delivery time. Tracking may not work after it leaves the United States. Please contact us if you would like to ship with UPS or Fedex with insurance and we can give you a quote of the additional shipping costs.